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  2. BDC Central/CallerCX
  3. MANAGING ALERTS & NOTIFICATIONS

MANAGING ALERTS & NOTIFICATIONS

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Article pertaining to Alerts within BDC Central.

  • Customizing Coaching Programs
  • Assigning Customized Coaching Programs to Users
  • Managing Missed Opportunity Alert Notifications
  • Failed Call Notification Emails
  • Activating TO Text Message Alerts
  • Viewing Transfer Opportunity (TO) Alerts
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