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BDC Experts Help Desk
BDC Central/CallerCX
AGENT CONSOLE - LOGGING ACTIVITIES

Articles in this section

How to Log CSI Calls (Non-Revenue)
Logging Live Transfer Opportunities (TO)
Tracking Hourly Activity Progress from Agent Console
Updating Appointments (Confirm, Cancel, & Reschedule)
BDR - Agent Console Features
Agent Console - Logging Non-Revenue Calls
How to Log a CSI Activity with an Appointment
Updating Appointments for Other Agents: Confirm, Cancel & Reschedule
How to Reassign an Appointment from Agent Console- BDRs
Logging SOP Calls - Service Department

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How to access the Agent Console

BDC Central Support

June 07, 2017 12:43
Updated

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Sign into BDC Central at www.bdccentral.com.

From the Menu Navigation Bar (page left), select AGENT CONSOLE.

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